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Senior Manager-Supported Living Services
Position: Senior Manager-Supported Living Services
Employer: Inclusion West Niagara
City: Grimsby
State/Province: ON
Valid Until: May 20, 2026
Inclusion West Niagara
Application Deadline: April 29, 2026
 
Position: Senior Manager – Supported Living Services
 
The Senior Manager – Supported Living Services will join our management team to provide leadership and direction supporting growth and diversity strategies and ensuring the achievement of excellent service standards.
 
RESPONSIBILITIES:
  • Provide outstanding leadership within the organization and through the community.
  • Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services.
  • Conduct quality assurance and improvement activities, tracking performance.
  • Direct team members to develop appropriate risk management action plan outcomes and report on service targets.
  • Lead the development and implementation of the integrated systems within and external to the organization.
  • Understand and adhere to service agreements with the Ministry of Children, Community and Social Services and all relevant legislation.
  • Monitor and maintain balanced budgets and report on variances.
  • Act as part of the Senior Leadership Team.
  • Attend Regional and Provincial activities as a representative of our agency.
  • Ensure all Inclusion West Niagara's policies and procedures are adhered to ensure client safety and regulatory compliance.
  • Work closely and collaboratively with Maintenance on building projects for required locations, to ensure a safe and secure living environment for the people we support.
  • Role model Inclusion West Niagara's commitment to inclusion and our belief that effective service delivery must be client-focused, strength-based, and designed to meet the goals of the individuals we serve.
Qualifications:
We’re looking for an enthusiastic and engaging leader with the following:
  • A University degree in a related discipline.
  • At least five (5) years experience working within the not-for-profit or social services field, a minimum of five (5) years in a management role.
  • Possesses effective critical thinking when supporting a team in managing complex situations.
  • Completion of a recognized Management program (coaching, mentoring, training) is preferred.
  • A proven history of success in a “targets-based” program, tracking outcomes, reporting on key metrics, and making the necessary adjustments to ensure we fully meet the requirements of our service agreements.
  • Experience guiding or participating as a lead in a change management project.
  • Solid computer skills and have the desire to move the agency towards paperless practices.
  • Budgeting development, analysis, reporting, and oversight experience.
  • A valid driver’s license and access to reliable transportation.
  • Current Vulnerable Criminal Reference Check.
  • Bilingualism (English and French) is a strong asset.
We offer an excellent benefit package and the salary ranges from $82,100 to $89,700.
 

This position is open for immediate hire. Thank you in advance for your interest in this current vacancy. Only applicants selected for an interview will be contacted. 

Please inform us of any accessibility accommodations needed during the recruitment process when we contact you. 

 

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